At Great Lakes Agile Consulting, we strive to provide high-quality training programs and ensure a positive learning experience. This Refund and Cancellation Policy outlines our guidelines for training program cancellations, rescheduling, and refunds.
Cancellation by Participant
If you need to cancel your registration for a training session, the following refund policy applies:
- More than 14 days before the training start date: Full refund, minus a processing fee of [Insert Amount] (if applicable).
- 7-14 days before the training start date: 50% refund or the option to transfer to a future session.
- Less than 7 days before the training start date: No refund, but you may transfer to a future session at no additional cost.
Rescheduling & Substitutions
- Participants may transfer their registration to another training session at no additional cost if requested at least 7 days before the session start date.
- If you cannot attend, you may send a substitute attendee by notifying us at least 48 hours before the training.
Cancellation by Great Lakes Agile Consulting
We reserve the right to cancel or reschedule a training session due to unforeseen circumstances, including but not limited to low enrollment, instructor availability, or force majeure events. In such cases, participants will have the option to:
- Receive a full refund, or
- Transfer to a future training session at no additional cost.
We are not responsible for any additional costs incurred by participants, such as travel or accommodation expenses.
No-Show Policy
If a participant does not attend the scheduled training without prior notice, no refund or rescheduling option will be provided.
Refund Processing
- Approved refunds will be processed within 7-10 business days using the original payment method.
- If payment was made via credit card, bank transfer, or other electronic means, processing times may vary based on your financial institution.
Contact Us
For cancellations, rescheduling, or any refund-related inquiries, please contact us at:
Great Lakes Agile Consulting
Address: 332 S Michigan Ave Suite 121 # 5086, Chicago, IL 60604, United States
Email: support@greatlakesagile.com
Phone: 312 868 3520
By registering for a training session, you acknowledge and agree to this Refund and Cancellation Policy.
